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Head of Customer Experience, UK

Head of Customer Experience, UK

Would you like to work and consult with some of the largest and most prestigious companies in the world? Nepa, a consumer science company, is looking for the right person to join their growing team. Do you want to be part of our fantastic journey?

Your role as our Head of Customer Experience

Measuring and nurturing customer experience is one of the biggest challenges faced by organizations today. Being the pioneer in Consumer Science, Nepa delivers relevant insights and fact-based execution to our clients. We expect you to already have a great understanding of how customer feedback and transactions affects customer experiences. And we want you to use this insight to convince contacts in your extensive network on how they can make CX decisions that produce bottom-line results.

As the UK Team continues to grow within the Customer Experience (CX) industry, your primary focus is identifying opportunities and setting new business meetings for Nepa UK. You bring a solid understanding of proactive and data-driven customer experience work within industries such as retail, qsr, hotels and airlines, just to mention some of the areas where CX programs make a big difference.

You will report to the Managing Director UK and be responsible for building a sales pipeline and generating revenue, primarily through leveraging your network and established relationships into client accounts. In this role you will serve as a "door opener" and pinpoint the experiences that lead to more sales and affect bottom-line results. You will also develop consistent messaging and processes that represent Nepa values and culture that will be carried through a sales organization that will likely be geographically dispersed. 

Your profile as our Head of Customer Experience

For this role, we need a strong ‘hunter’ with a great network who is a natural mentor to others and lead by example. You have extensive and proven experience of sales, sales development and account management, either at a full-service research company, a management consultancy firm or a research technology company.

A few more things

- You have at least 10 years of management experience

- You have a track record of driving new business through prospecting/outbound lead generation.

- You have a background or knowledge in SaaS or Enterprise Software company.

- You work hard to achieve goals, but are still humble, unpretentious and team-oriented.

- You have a desire to work in a fast-growth organization with a global reach

- You can work ‘across borders’ to grow key clients globally

- You share our core values; Passion, Innovation and Collaboration.

- You take pride in delivering high levels of service, we are known for that.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!


Hogarth House, 136 High Holborn
WC1V 6PX London Directions hr@nepa.com

Workplace & Culture

We nurture passionate people who are always striving to reach the next level in their field of expertise and in an effort to always deliver the next best solution to a customer. We encourage entrepreneurial principles and continuous improvements in everything we do. We challenge each other to question the status quo.

Growth is in our DNA and the possibilities are endless at Nepa.

- We “walk the extra mile” to manage tough challenges.

- We take personal responsibility to solve problems.

- We succeed as a team!


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